Integrated 07

2019 has witnessed a number of high-profile mergers and acquisitions in the specialty insurance market, whether it be two insurers, two brokers or two loss adjusting companies coming together. These firms are all hoping to gain advantages from having greater resource and wider reach than they’ve ever enjoyed before, but it is notoriously challenging to merge two into one.

As a consequence, we’re expecting to see some of the risks we’ve worked on for many years being placed by different brokers with different (re)insurers leading the claims, as well as existing (re)insurers having different line sizes, and those in positions of influence (Claims Agreement Parties) changing from some of the players we’ve seen in the past. In an environment where customer satisfaction is being measured more frequently than ever, it’s going to be fascinating to see how these new relationships are tested when it comes to the handling of a complex loss…